Terms and Conditions
TERMS AND CONDITIONS OF USE AND SUPPLY
SOG.STORE (Site) is owned and operated by PT. ASIA TEKNINDO SEMESTA (SOG STORE, we, our, us).
SOG Store provides the Site as a venue for people to access information and to place orders for products that are offered for sale by SOG Store through the Site (Products).
ACCOUNTS AND PASSWORDS
If you create an account for using any of the services or features available on the Site, you are responsible for all use of your username and/or password and must keep these details secure.
SOG Store may close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) which disrupt any of our services or is an attempt to hide the use of multiple accounts. If you use multiple logins for the purpose of disrupting the Site or other users, you may have action taken against all of your accounts.
You may be able to upload and publish materials to or through the Site, including text, images, information, comments and other data, via email, post, comment, review, enquiry or other means (Content). You own any Content you upload and publish (Your Content). Other Users own any Content they upload and publish (User Content).
PROHIBITIONS ON YOUR CONTENT
Your Content must not include anything which
(a) you do not have the right to disclose under law or an obligation you have to a third party (such as confidentiality agreements);
(b) reveals your or another person’s identity or sensitive information, such as names, email addresses, phone numbers or addresses;
(c) infringes or can possibly infringe rights, including intellectual property rights (such as copyrights and trademarks of others); or
(d) is or can be taken by any others as being harmful, threatening, abusive, harassing, vulgar, obscene, invasive of privacy, immoral or otherwise offensive or illegal.
If you fail to abide by these prohibitions on your content, you may receive an email from SOG Store informing you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of SOG Store.
OUR USE OF YOUR CONTENT
By submitting Your Content through the Site, you grant us (our successors and our related bodies corporate, partners and their successors) a royalty-free, irrevocable, non-exclusive license to use in any way, part or all of Your Content in any medium (including but not limited to the Site), by any means and for any purpose (including commercial purposes), and to authorize others to do so. SOG Store, our successors, assignees and licensees may do or omit to do anything to Your Content which may infringe your moral rights in Your Content, including editing, altering and reproducing Your Content in any manner or context, in perpetuity throughout the world.
MONITORING, MODIFICATION AND REMOVAL OF CONTENT
We do not monitor, verify, approve, endorse, sanction, encourage, support or agree with Your Content or User Content including without limitation any comments, opinions or statements submitted, uploaded or otherwise posted on the Site.
We may, but have no obligation to, amend, supplement, delete or update Our Content (defined below), Your Content or User Content, without notifying you and at our sole discretion. However, we may remove any defamatory, misleading, false, offensive or otherwise illegal material (including in Your Content) that we become aware of, without notifying you.
INTERACTIONS WITH OTHER USERS
You indemnify and hold us harmless for any actions of any other User and any dispute or claim that you may make against any other User, irrespective of whether it relates to the use of the Site.
NO ILLEGAL USE
You must not use the Site in any manner or for any purpose which is illegal.
All materials displayed on the Site, including without limitation, all text, graphics, advertisements, names, logos, trademarks, applications and software (whether registered or not) (Our Content) are our property or the property of their respective owners (including our licensors and other Users) and are protected by copyright, trade mark and other intellectual property laws.
You may use Our Content for your personal, non-commercial purposes, such as to obtain information about Products and/or place an order for Products using this Site. Except where the law expressly allows, you may not use, reproduce, modify, distribute, post, transmit, distribute, publish or create derivative works from, or use for any commercial purpose, any part of Our Content.
To the extent allowed by law, SOG Store does not guarantee the accuracy, completeness, security or currency of Our Content or User Content and we have no liability to you for your use or reliance on Our Content or User Content.
Any unauthorized use of the materials appearing on this Site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.
SOG Store reserves all other rights not expressly granted.
The Site may contain hyperlinks to sites operated by third parties (including social media sites) (Linked Sites). Access to Linked Sites is provided for convenience only and you are responsible for deciding whether you want to use a Linked Site. You access these sites and use or buy their products and services solely at your own risk.
When you access and use Linked Sites, you are subject to their terms and conditions of use. SOG Store does not control or endorse and are not responsible for any features, content, Products or other materials on or available from a Linked Site. Any rights, claims or actions you may have in respect of a Linked Site can only be brought directly against the owners or operators of the Linked Site.
SOG Store may receive payments and/or commissions from owners or operators of Linked Sites and you will not have any claims, benefits or rights on these payments.
We do not accept responsibility for any interference, loss or damage to your data, computer system, or mobile device which arises in connection with your use of the Site. Although reasonable precautions have been taken, we do not guarantee that access to the Site will be uninterrupted, or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Site.
SOG Store will not be liable for any delay in performing any of its obligations if the delay is caused by circumstances beyond its reasonable control, such as failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
TRANSFER AND ASSIGNMENT
If SOG Store merges with, sells to or otherwise changes control of its business or the Site, we may, without giving you notice or seeking your consent, transfer or assign to a third party, personal information, content and rights that SOG Store has collected from you and any agreements it had made with you in connection with your use of the Site.
If any part of these terms is found to be void, invalid, unlawful or unenforceable, then that part will be severed from these terms and the remaining terms will remain in force and comprise the agreement between you and SOG Store.
The failure by SOG Store to exercise or enforce any right or provision under these terms will not constitute a waiver of the right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by SOG Store.
If you access this Site in a jurisdiction other than Indonesia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. SOG Store makes no representations that the content of the Site complies with the laws of any country outside Indonesia.
GIFT CARD / GIFT CERTIFICATE / GIFT VOUCHER
We may from time to time offer SOG Store gift cards / gift certificates / gift vouchers for our customers to purchase on the Site. Use of such SOG Store gift cards/gift certifications/gift vouchers are subject to the following terms and conditions:
Unless otherwise specified, SOG Store SOG Gift card / gift certificates / gift vouchers purchased on the Site can only be redeemed toward Product purchases made on the Site.
SOG Store SOG Gift card / gift certificates / gift vouchers cannot be used to purchase other SOG Store SOG Gift card / gift certificates / gift vouchers.
Promo codes and discounts do not apply to the purchase of SOG Store SOG Gift card / gift certificates / gift vouchers.
SOG Store SOG Gift card / gift certificates / gift vouchers cannot be redeemed for cash except where required by law.
SOG Store SOG Gift card / gift certificates / gift vouchers are not reloadable.
SOG Store SOG Gift card / gift certificates / gift vouchers will not expire as long as there is value remaining on them.
Any remaining, unused value on SOG Store gift cards / gift certificates / gift vouchers will be stored and available for your next purchase until depleted.
We do not charge maintenance fees on unused balances of SOG Store SOG Gift card / gift certificates / gift vouchers.
Please safeguard SOG Store SOG Gift card / gift certificates / gift vouchers as you would with cash. We cannot replace or replenish SOG Store SOG Gift card / gift certificates / gift vouchers that are lost, stolen, or used without authorization.
Resale of SOG Store SOG Gift card / gift certificates / gift vouchers is strictly prohibited without consent.
If SOG Store SOG Gift card / gift certificates / gift vouchers are canceled for any reason, any remaining, unused balances will be refunded to the purchasers.
Sale items cannot be exchanged or refunded. Sale prices apply only to items ordered during the sale - items ordered before or after the sale will not have prices adjusted to include discounts. Sale start and end dates and times are in UTC+07:00 of GMT Indonesia Western Time, and can be altered at SOG Store's discretion.
Pre-order items on pre-order are not in-stock at the time of purchase. This means it will take a bit longer than usual to ship out to you :) Please check individual pre-order product details for approximate shipment dates. If you order other items along with a pre-order piece, your entire order will be put on hold until your pre-order item is ready.
TERMS OF SUPPLY
Acceptance of Orders
You warrant that all information you supply to us at the time of placing an order (Order) for products that are offered for sale by us through the Site (Products, gear) and in connection with an Order made using the Site, is true and correct.
By placing an Order, you are offering to purchase a product on, and subject to the following Terms of Supply.
Your receipt of an order confirmation does not indicate our acceptance of your Order and it does not confirm our offer to sell. SOG Store has the right to accept or decline your Order at any time after receipt of your Order. All Orders placed must obtain pre-approval with an acceptable method of payment of SOG Store. We may require additional verifications or information before accepting any Order.
SOG Store reserves the right to refuse any Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.
We may correct any errors which appear on the Site and reject any Orders which have been received in connection with such errors.
SOG Store has the right to refuse or cancel any Orders placed for Products listed at the incorrect price.
SOG Store’s right to refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Order is cancelled, SOG Store will immediately issue a credit to your credit card account in the amount of the charge.
Prices displayed on the Site are shown in Indonesian Rupiah and include goods and services tax, where applicable. Prices are subject to change at any time.
Delivery costs will be charged in addition to the price of the Products.
Unless otherwise stated, any accessories shown in any image of Products are not included in the price.
Change of Address
SOG Store cannot be held responsible for an incorrect address being entered on your Order. If you complete your Order and then notice that the address details are incorrect, please contact SOG Store immediately. Once an order has been shipped we are unable to arrange a redirection to another address.
You must pay SOG Store for the Products at the time of placing your Order using the Site. SOG Store utilizes services from PT. Midtrans (midtrans, veritrans) to accept payment through Visa, MasterCard, Bank Transfer, CIMB clicks, Mandiri Clicks, and BRI e-pay. You must comply with the terms and conditions of these providers.
If you elect to pay by Visa, MasterCard, charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your Order will not be recorded or processed.
Upon receiving your Order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. If the issuer of your payment card refuses to, or does not authorize payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted.
Please see Midtrans for information on payments.
SOG Store does not convert the total price of Orders into other currencies. We will bill your credit or debit card or bank account in Indonesian Rupiah and the card company or Midtrans will convert the charges for you. If you have any questions about currency conversions, please contact your bank or financial institution.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
Customers outside Indonesia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. Shipping company may also charge a handling fee. These charges must be paid by the recipient of the package. Customs policies vary widely from country to country. Therefore, we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.
If you refuse to pay these fees you are also refusing your package. If this happens, the selected shipping company may destroy your package. We cannot be held accountable for any packages destroyed by the selected shipping company and your order will not be refunded. If you contact selected shipping company and refuse your package, the selected shipping company will let us know.
If we do have your package sent back to us instead of being destroyed, we unfortunately must charge you for the shipping costs we are charged to have your package sent back, along with any duties and taxes charged on that package. This can cost upwards of Rp. 1,000,000.00, but it will depend on the weight of your package and duties fees. We won't know how much these charges will be until it is shipped back to us.
Account discount codes may be offered to account holders from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.
Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.
The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping.
Your credit card details are not stored by the Site, they are passed securely through Midtrans payment gateway. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database.
When placing an order, you undertake that you are an authorized user of the credit or debit card used to place your order. If you are not the cardholder listed on the credit card, do not make a purchase using the Site. SOG Store will report any instances of credit card fraud to the Indonesian Police and banking authorities.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
SOG Store does not accept returns and is not obligated to issue a credit. You may return defective or faulty items for an exchange if the products:
Arrived defective and it has not been longer than 14 days since time of arrival provided by the shipping company;
Are or become faulty through no fault of your own;
Are not fit for a stated purpose or a purpose you made known to our sales staff.
SOG will only assist customer to send products back to manufacturer under warranty claim, provided that the products meet the terms and condition of manufacturer.
You are responsible for postage costs of sending the item. We recommend using registered mail to return items, as SOG Store is not liable for any items lost in the post.
LIMITATION OF LIABILITY
To the extent not prohibited by law, in no event shall SOG Store be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Products, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if SOG Store has been advised of the possibility of such damages.
Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall SOG Store's total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount you have actually paid to SOG Store for the Products. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
SHIPPING & DELIVERY
We aim to process your order within 48 business hours of it being placed.
SOG Store only ships orders Monday to Friday, during office hours, and does not operate on public holidays.
Please note that most of our products are made to order especially for you, so dispatch times may vary according to availability.
Following release days SOG Store may take a few extra days to catch up on processing orders. Your patience is appreciated.
SOG Store will email you to confirm the order and again at the time of dispatch.
Once an order has left the SOG Store facility, it is in the care of Indonesian Post, UPS, and your local postal service. SOG Store is not liable for any errors made by these services.
Once you have received your package, please open it with care. SOG Store is not liable for any items damaged during the opening of your package.
Gift Cards/Gift Certificates/Gift Vouchers
We may from time to time offer SOG Store gift cards/gift certificates/gift vouchers for our customers to purchase on the Site. Use of such SOG Store gift cards/gift certifications/gift vouchers is subject to the following terms and conditions:
Unless otherwise specified, SOG Store gift cards/gift certificates/gift vouchers purchased on the Site can only be redeemed toward Product purchases made on the Site.
SOG Store gift cards/gift certificates/gift vouchers cannot be used to purchase other SOG Store gift cards/gift certificates/gift vouchers.
Promo codes and discounts do not apply to the purchase of SOG Store gift cards/gift certificates/gift vouchers.
SOG Store gift cards/gift certificates/gift vouchers cannot be redeemed for cash except where required by law.
SOG Store gift cards/gift certificates/gift vouchers are not reloadable.
Any remaining, unused value on SOG Store gift cards/gift certificates/gift vouchers will be stored and available for your next purchase until depleted.
We do not charge maintenance fees on unused balances of SOG Store gift cards/gift certificates/gift vouchers.
Gift vouchers are valid for 12 months from the date of issue and will expire if not used within this time period.
Please safeguard SOG Store gift cards/gift certificates/gift vouchers as you would with cash. We cannot replace or replenish SOG Store gift cards/gift certificates/gift vouchers that are lost, stolen, or used without authorization.
Resale of SOG Store gift cards/gift certificates/gift vouchers is strictly prohibited.
If SOG Store gift cards/gift certificates/gift vouchers are canceled for any reason, any remaining, unused balances will be refunded to the purchasers.